This is a summary of some of the most frequently asked questions we get from cardholders . If you have a question that isn’t answered here please contact us.
The T24 Black Card is a reloadable prepaid card that looks and functions just like any other VISA card without offering a credit facility. Cards are activated and provided a PIN, over the phone. You may use the card at any POS, online or ATM terminal displaying the VISA® trademark. You must however load and have funds available on the card in order to use it. The value of a purchase is deducted from the funds available on the card.
No, you can apply for and obtain a T24 Black Card regardless of your credit rating or bank account balance.
Cardholders can transact with and manage their card accounts with the ease of a mobile phone SMS, including making fund transfers, card loading, checking balances etc. The T24 online transacting platform enables all these operations to be performed conveniently.
Cards may be loaded by a range of convenient means, including directly from bank accounts, from another T24 prepaid card and batch payroll payments. A card can be loaded over and over again and funds are available for use instantaneously.
Yes, all account and transaction information is available 24/7 online via an account management facility. You can also check your balance and three last transactions anytime via SMS.
The cards can be personalised and a PIN is associated with every card. All payments are made through a secure channel. In the event that a card is lost or stolen it can be blocked immediately, locking the funds on the card, and replaced. Exposure to a loss is limited to the amount of funds that exist on the card at any point in time.
For full information on the SMS functionality on your T24 Black Card, please see SMS functionality.
Yes, you may lock a card temporarily and unlock it at your convenience using SMS. Please see the SMS section for instructions SMS functionality.
You can apply online by clicking Apply Now. You will need a clear scanned color copy of your Passport and Proof of Address (Utility bill, Rental Agreement or Bank Account) that is no more than 3 months old.
You will receive your T24 Black Card within 14 working days of your application being approved. If you fail to receive your card after this please contact our customer support team, details of which can be found on our contact us page.
The T24 Black Prepaid Card has a very high spending limit and therefore we have chosen to limit the amount of cards to one per person.
Upon receipt of a prepaid card, cardholders must sign the back of the card in the box highlighted ‘authorised signature’ and then activate their card as per the instructions provided in the welcome pack. Cards must be activated over the phone before cardholders can access their funds or load funds onto their prepaid card.
There is no interest accrued on the prepaid funds.
Apply for your Black Card now